Last updated: May 2026 · Katalyst IO LLC
By accessing katalyst-io.com or engaging the services of Katalyst IO LLC ("Katalyst," "we," "our," or "us"), you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services. These terms apply to all visitors, clients, and anyone who submits an audit request or enters into a service agreement with Katalyst IO LLC. Katalyst IO LLC can be contacted at outreach@getkatalyst-io.com, +1 (332) 279-0008, or 146 The Woodlands, London SE13 6TX.
Katalyst provides revenue recovery automation services for independent medical spas, including but not limited to: missed call recovery, lead follow-up sequences, appointment reminder workflows, no-show recovery, and daily operational briefings. The scope of services delivered is defined in your individual service agreement or onboarding confirmation.
The mystery shop audit offered by Katalyst is provided free of charge with no obligation to proceed to a paid plan. By requesting an audit, you authorise Katalyst to contact your clinic as a prospective patient would, using publicly available contact details, for the purposes of assessing your operational response times and lead-handling processes. Audit findings are shared with you within 48 hours of completion and remain your property regardless of any subsequent commercial decision.
Paid plans are billed monthly. There are no long-term contracts. You may cancel your subscription at any time by replying PAUSE to any morning briefing message or by contacting us directly at outreach@getkatalyst-io.com. Cancellation takes effect at the end of the current billing period. One-time installation fees are non-refundable once onboarding has commenced.
Katalyst handles client and patient-adjacent data in accordance with applicable data protection legislation. We do not sell or share your clinic's data with third parties. Any data collected during the audit or operational workflows is used solely to deliver the agreed services. For full details, refer to our Privacy Policy. If your clinic operates under HIPAA obligations, please contact us to discuss a BAA before engaging services.
Revenue exposure figures displayed on the Katalyst website (including the "$28,000–$52,000 monthly revenue exposure" range) are modelled estimates derived from named third-party industry data: AmSpa 2024 Medical Spa State of the Industry Report (245 average monthly visits, $504 average per-visit spend); Talkdesk Healthcare Report 2025 (23% medical practice call miss rate); and TrackableMed's published call audit of 7,000 calls across 22 practices (42% miss rate). These figures represent an estimated industry-average revenue exposure range, not a guaranteed outcome for any specific clinic.
KATALYST DOES NOT GUARANTEE ANY SPECIFIC REVENUE RECOVERY OUTCOME. Individual results depend on clinic call volume, staff responsiveness, treatment mix, geographic market, existing conversion rates, and numerous other factors outside Katalyst's control. The figures shown are not a representation that a typical Katalyst client recovers $28,000–$52,000 per month. The testimonials displayed on the website reflect the individual experiences of those specific clients and are not representative of typical outcomes. Results vary materially.
This disclaimer is provided in compliance with the FTC's Endorsement Guides (16 C.F.R. Part 255, as amended 2023) and Florida Deceptive and Unfair Trade Practices Act (Fla. Stat. § 501.201 et seq.). By using Katalyst's services, you acknowledge that you have not relied on any revenue estimate, projection, or testimonial as a guarantee of specific financial results.
All content, copy, design, workflows, and methodology published on katalyst.io or delivered as part of Katalyst's services are the intellectual property of Katalyst. The audit report delivered to you is yours to keep and use internally. You may not reproduce, resell, or distribute Katalyst's proprietary framework, workflow documentation, or methodology without written permission.
EXCEPT AS EXPRESSLY SET FORTH IN THESE TERMS, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE. KATALYST DOES NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR THAT RESULTS OBTAINED THROUGH THE SERVICE WILL BE ACCURATE OR RELIABLE. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY KATALYST SHALL CREATE A WARRANTY.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: (A) IN NO EVENT WILL KATALYST'S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF (I) THE TOTAL FEES PAID BY YOU TO KATALYST IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (II) ONE HUNDRED U.S. DOLLARS ($100.00); AND (B) IN NO EVENT WILL KATALYST BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR SPECULATIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST REVENUES, LOST DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, EVEN IF KATALYST HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE THEORY OF LIABILITY.
The foregoing limitations do not apply to: (i) your obligation to pay fees; (ii) either party's indemnification obligations; (iii) damages arising from breach of confidentiality; (iv) damages arising from a party's fraud, gross negligence, or wilful misconduct; or (v) Katalyst's liability for a HIPAA breach to the extent the applicable BAA provides for a separate cap.
We will notify you promptly of any material service interruption and will not charge fees for periods of verified service unavailability exceeding 24 consecutive hours.
Any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof shall be resolved through binding arbitration administered under the rules of a recognised arbitration body, before a single arbitrator. Judgment on the award may be entered in any court having jurisdiction. YOU AGREE THAT YOU MAY BRING CLAIMS AGAINST KATALYST IO LLC ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING. The parties waive their right to a trial by jury where applicable.
These terms are governed by the laws of England and Wales. Any disputes arising from these terms or the services provided by Katalyst shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We may update these terms from time to time. Material changes will be communicated to active clients by email. Continued use of our services after notification constitutes acceptance of the revised terms.
For any questions regarding these terms, please contact us at outreach@getkatalyst-io.com · Phone: +1 (332) 279-0008